The pickup office is actually inside the train station. We were greeted by a very tall lady who clearly walked us through everything in the office – where to pick up the car, the exact parking spot, the plate number, and how to exit the parking garage. We followed her instructions and found the car with no issues, but when we tried to leave the parking lot, the barrier wouldn’t lift even after scanning the QR code like it said. Just when we had no idea what to do, we saw the same lady coming over from a distance. She checked and said it was a system issue, then manually lifted the barrier to let us out. We also asked if we could return the car early in Seville since we’d arrive after office hours, and she told us there’s a where you can just drop the key in.

Big companies are more reliable. The staff speaks good English and provides warm service. They offer insurance but don't force it on you. Explanations are clear, and the deposit is refunded very quickly after returning the car.

Car good, staff at Madrid airport budget offices are so rude if you are a black customer, in general, they were racist,

The rental company charge me at the desk extra fee for a full fuel tank. I don't know why because I booked fuel option full and pay in advance. So I pay for this option twice.