実は海外旅行でレンタカーを借りるのは初めてでした。

As a large company, they do not mention several hidden fees at the front desk. Please be aware, QEEQ platform and fellow customers, you must reject the Accident Excess and Premium Roadside Assistance Fee. This fraudulent company will not inform you of these charges at the time of car pickup.

Smooth communication and quick processing.

We encountered a Chinese-speaking service, probably Chinese staff. They said our planned route was very difficult and rushed, not to trust Google's driving time, and that one tank of gas wouldn't be enough and we needed an additional 10 dollars of fuel. They suggested we could buy a full tank and return it empty. Lastly, they implied that our rental car was poor. However, the route was great, we had plenty of time, the car was easy to drive, and we only used three-quarters of the gas. Disappointed with being misled by our own people.

The only time I got exactly the car I booked.

Car was neat and clean. It did meet the expecations.

A call to customer before pickup to guide would have been great.