Easy peasy

Very satisfied.

The procedures were very smooth. They changed the pickup location to one closer to my hotel directly at the pickup site. However, the in-store staff suggested buying full insurance, which was quite expensive. The cost of full insurance for 9 days was the same as 9 days of car rental. Everything else was great. The car was relatively new.

The rental process in Madrid was straightforward. In Barcelona, the return inspection was stricter, likely because the return and billing reviews are handled separately. The return team thoroughly checks the vehicle's exterior regardless of the insurance type the customer has purchased.

Very good service as usual.

Overall, the booking was fine and the price was great. However, the location of the shuttle bus at the airport was impossible to find as there was no signage or similar. The instructions on the rental voucher were not sufficient. The AVIS contact number on the voucher was not active at the time of pick-up. I had to take a taxi to get to the pick-up location.