Easy peasy

Picked up the car at Barcelona T1. Waited in line for about 15 minutes. The customer service representative was very friendly and although they did try to sell additional insurance, they weren't pushy. Just say no if you don't need it. The car pickup was in the underground garage, simply take the keys and go. Returns are at the same location as the pick-up. The parking lot is next to Area A. Make sure not to park in the wrong lot, or you will have to pay. Although there was only one person checking the returned cars, the process was quite fast, taking roughly 10 minutes per car.

They added additional insurance without confirming with the customer, and the charges were unclear and inconsistent with the rental platform.

Poor service. When we returned the car, we showed them the penalty ticket and asked if anything needed to be done. They said there was no problem, but later they brought up the ticket again and charged a service fee without helping to resolve it. I've never seen such a terrible company.

Very bad, I will never use this company again. 1. I reserved a mid-sized MPV equivalent to a Sharan, but they gave me a Touran, which is much smaller. After hitting the road, I realized it was the lowest configuration, which was really disappointing. 2. I returned the car 20 minutes late and was charged an extra day's rental fee, which makes no sense. When I argued with them, they just said it's the rule. Impossible to communicate! 3. The deposit I paid doesn't seem to be accounted for; AVIS said it's a service fee and they don't know anything about it, still impossible to communicate with them. So, I hope to resolve the following issues: 1. Is it reasonable to charge an extra day for being 20 minutes late? Please inform me. I saw on the receipt that there's an overtime fee calculated by time, not by a full day. 2. When will my deposit be refunded? Please explain. Bad review, I'll go with Hertz next time, AVIS is truly a mess.

Avis attempted to push me to pay more by refusing me the car I booked. No BMW3, no Audi 3/4 no mercedes C. Only options take a BMW7 series and Audi 8 or a criterion. Either that or take an opel model which lower than what I booked. This is a flagrant attempt to force me to take a higher cost model.

None