The staff were friendly and polite, and the car was in excellent and very new condition.

It's really annoying that if you return the car early, you don't get a refund! It's a hassle dealing with third parties, they don't give refunds!

Shocking treatment from their call centre. Had to take car back despite a hurricane. They refused to help despite state of emergency issued by president trump for Louisiana. The airport was closed, there was no public transportation, no taxis, no uber or lyft. The thrifty office was open so we were forced to return the car, driving in dangerous conditions with no means of getting back to the city. Thrifty call centre refused to transfer me to branch and insisted on the car being returned or they would charge: never again!