Good company, awful car model.

Jt00187

Italy

Reviewed: Sun, Dec 22, 2019

About Firefly: 9.7 /10

The service of counter and garage staff was courteous and efficient. My only complaint was with the vehicle. I reserved a Fiat Panda or equivalent. Unfortunately Firefly didn’t have any cars in that class and they tried to give me a much larger car, which was definitely not useful to me. We compromised on a Fiat Cubo, which has to be one of the worst designed vehicles ever. Because of the front dash construction, with the seat pulled up to accommodate a smaller woman, I could barely fit my leg underneath in order to reach the clutch with my foot. It was virtually impossible to find a comfortable seat position. The vehicle was too heavy and did not handle well , and the clutch was not at all smooth to operate. All in all, I would never take this model again on a future rental. They should remove it from their fleet.

About QEEQ: 10.0 /10

Firefly

Rome

Italy

Economy | Fiat Panda or similar

1 days rental

Relevant Reviews on Firefly in Italy

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Reviewed: Mon, Jul 4, 2016

About Firefly: 4.0 /10

Typical Italian laid-back attitude, indifference, and heavily accented English! Slow and inefficient service! Also, Firefly is the only rental company at the airport without a rental counter.

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“I felt ripped off and taken advantage of by Firefly.”

About Firefly: 2.7 /10

Firefly did not honour the booking of a 29 EUR and instead forced a 260 EUR vehicle on arrival. They said "my car wasn't available". On that, their car park was full to the brim with different types of vehicle, and they were actually parking their cars in other rental company's spaces. They offered a high-end vehicle ten times the price without offering apology or any other solution and charged at full price.

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