Excellent car but staff services could be improved
United Kingdom
Reviewed: Wed, Dec 18, 2019
About Europcar:7.3/10
The car was in an excellent condition and enjoyed the ride throughout our journey. However, the staff on duty for the pick up day arrived almost an hour later than the opening hours which is supposedly to be 8am. Also, the staff got quite annoyed when he was upselling additional insurance even I have mentioned it many times I have bought addtional coverage. This has overall delayed our journey out of London.
Overall quick and efficient service, very satisfied. However, I later realized that the fuel tank was not full at the beginning, even though they claimed it was (the tricky part is that it’s hard to notice at first glance that it's not a full tank).
“Happy, if overly fragrant driving through the Cotswolds.”
About Europcar:8.0/10
The counter staff at pickup were very helpful. The delay in completing paperwork etc was due to an internet outage for the whole south-east due to Storm Ashley.
No staff to receive car at Gatwick North terminal, but just parked and left key in the box.
The counter staff member was very efficient and well trained but the offer of an insurance at "only" twenty pounds per day was frankly astonishing and insulting. This is a very unpleasant "rip-off" practice at car rental offices always but this price was exceptionally brazen.
About QEEQ:8.0/10
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Customer Service
Excellent car but staff services could be improved
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