DESCONTROL Y A PAGAR.

Everyone needs to be careful, they force you to buy local insurance which costs an additional 180 euros, and charged me twice. I told the bank I only signed once, but the bank said there were two charges. When I went to the rental company, they claimed there was only one charge. Now I don’t know what to do. Renting a car for an extra 180 euros * 2, that's 360 euros, this is really expensive.

Lamentable atención de uno de los empleados de recepción, cuyas agresivas técnicas de persuasión comercial para vender un nuevo seguro de todo riesgo (ya disponía de ese servicio contratado), provocó la disconformidad y reproche incluso de otros clientes que aguardaban su turno para recepcionar otro vehículo. Sin embargo, la atención recibida por el personal que debía entregar y recepcionar el vehículo en la devolución fue completamente distinta, muy atentos, mostrándose muy atentos e informándonos cordialmente de todas las dudas que les planteamos.

Muy buena experiencia

I’ve want to make a compaint about the services of Goldcar from Barahas AirPort Madrid . When I’ve arrived today morning to pick up the car they said that I have to pay for the car the following taxes:65 euro insurence or 2000 euro depozit although I’ve paid full insurence on the kayak site, 35 euro fuel tax, 118 euro fuel depozit. The employees of GoldCar acted very unprofessionel with me, they didn’t help me to get in touch with you to resolve the situation, they said they I have to search for your phone number myself, and I didn’t find out, they said I can’t understand. All these made me to give up their services and book a hotel room, because I have a flight in next 24 hours.

The counter staff at the airport spent almost 15 mins PER client, trying to sell them insurance! The staff were so rude that two couples ended up tearing up their booking and instead got a taxi! Then they added on 73 euros for fuel, a deposit of nearly 1200 euros (for a small car) and when we said that was not in our Tcs and Cs, they became aggressive and said we do not have a contract with you, take that up with the broker, they have nothing to do with us! Everyone in the BIG queue (because they were so busy insisting people did not have the right insurance and they needed to buy theirs!) was complaining about the hidden costs and the rudeness of the staff, in particular the Supervisor. I asked for a complaint form and they would not let me leave the window to fill it in! NEVER AGAIN WITH THESE COWBOYS!

The engine was 1.3 too small for driving on steepy roads we didn’t feel safe We spend nearly an hour at the counter as I wasn’t expecting full to empty policy on fuel and a large deposit of £1200 for such a small car plus non refundable charge of £26 . at the end the car costs me £70 for a rubbish car We did not use it around only driving from/to the airport. The staff at the counter was rude and not helpful Never hire a car from them again