Value for Money

The car was pretty good.

The service attitude was great. We scheduled to pick up the car at 12 PM but arrived early. The staff was very helpful in checking if there was a car available for early pickup.

Turned up to collect the car at the agreed time and was told straight and honestly that they didn't have any cars in to give me. They were honest and very apologetic about the whole thing i wasn't in a rush at all but i can not fault the staff at all they were honest with me i can not for more than that.

We rent cars at least three times a year and has done so for many many years. It was more then ten years ago we had a worse experience then this. And then it was in an developing country. 1: Quirky que-system and non working mandatory self service stations 2: Pushy staff trying to scare, lie, and bluff you in to taking extra insurance. For instance saying they had never herd of insurances through credit cards. 3: Pushy staff trying to scare, lie, and bluff you by not telling you actual cost if car damaged or stolen. Instead of talking about actual cost of about 1500£ trying to scare you with 18000£. 4: Pushy staff trying to push the “hire-car-fuel-scam” 5: Pushy staff trying to push on you a more expensive car. Car, car return and everything else was very satisfying.

Counter staff v helpful, short queue. Time wasted because I clicked the in terminal option on your website when in fact all car hire desks moved to the village over a year ago. Was grateful for your price and clear paperwork as Europcar tried to take 140 for the hire itself rather than your quote, then said that was without insurance/basic insurance only with high excess.