Vehicle provided as expected .. checkin took too long

First time renting a car and I went with the full insurance at the counter for peace of mind. I checked the price and it was pretty reasonable. Both pickup and return were super quick and straightforward. Loved it.
Still a fan of the RAV4, but getting an X-Trail isn’t bad either.

The rental car was in excellent condition, and the staff were patient and friendly during both pickup and return. The only misunderstanding was that no one was present to inspect the car when returning it, leading to a charge of AUD 15.66 for not refueling. After providing photos of the fuel receipt, fuel gauge at drop-off, hotel receipts, and routes traveled, they agreed to a full refund. Overall, the company is very professional and offers excellent service. Will continue to support them!

I ordered a Mitsubishi Outlander in order to fit 2 bicycles in the back. Instead I got a Toyota RAV4. The rear seats lay flat to make a large flat loading area, ideal for the bicycles and bags.

Very smooth.

Car was miss sold. Picture and description was of a 4x4 G model. Car was a GLA. FAR TOO SMALL and not a proper 4x4

Car was miss sold. Picture and description was of a 4x4 G model. Car was a GLA. FAR TOO SMALL and not a proper 4x4

They gave me an upgrade for the vehicle, the car was clean and new.

Easy to use and price drop protector is rly useful!