good car

Very satisfied

Very satisfied, the car is very new, and both pickup and drop-off are very convenient.

I wanted navigation and was not able to get it. The car seat was too low for me and in order to see and drive safely I needed something under me. I was unable to change the car.

The staff at the counter used hard sell methods to try and force / convince me to buy additional liability insurance. The staff lied directly to my face claiming I would have ZERO liability insurance if I don't get Liability Insurance Supplemental (LSI). As the name already implies LSI is additional (supplemental) insurance. This is optional because the rental company is already required by state law to ensure at least minimum required liability insurance. This would have added additional 40% to my total rental cost !! I had to vigorously refuse several times until the counter staff reluctantly -- and still insisting I would be at extreme risk without any liability insurance -- gave in and finally let me leave. Apart from this rude and quite threatening behavior, the vehicle was also in rather poor condition: - very high mileage (over 33,000 miles) and dirty interior - vehicle tire maintenance warning active from start of rental, so clearly the required checks and repairs were not performed during vehicle return processing - I literally had to demand that staff at vehicle handover join me in inspecting the vehicle to record any existing damage. I will NEVER AGAIN rent from this company.

Like: Super friendly check-out. Quick! Car better than expected. everything went smoothly. Rolled into to drop off and Aeseret had me up and on my way in minutes. Shuttle was waiting to go back to the airport. Thanks so much!