Great

Convenient self-service

The pickup process was very quick. The car was a white Corolla, quite new and in good condition.

Took the AirTrain to the car rental area at JFK Airport, which was easy to find since all rental companies are located there. Alamo and National share the same office, but Alamo's signs are less noticeable. Arrived at JFK Airport at 8:30 PM local time and there was no line at the rental counter. Booked a Chrysler 200 but received a Toyota Camry. The car had about 20,000 km on it but was in good condition overall. Drove 2,400 km over 6 days without any issues. The elderly African American gentleman at the store did some upselling, mainly for vehicle upgrades and roadside assistance.

The car was definitely smaller and less performing than indicated in the reservation. I reserved a "Jeep Renegade or similar" model and instead was given a Nissan Kicks with no option to choose other models and. I was simply told that this is what Alamo means by "similar." I needed a 4WD vehicle for my trip and instead had to give up a leg of my vacation because the vehicle was not adequate. I was very disappointed.

Everything good