Not a disaster but very frustrating rental

Canada

Reviewed: Wed, Sep 11, 2019

About ACE: 6.7 /10

Personnel are nice but check-in process is confused and chaotic. Personnel are nice but do not explain the difficulty of getting and returning a vehicle given the underground parking and storage. The vehicle itself was not well maintained. The "change oil soon" light was on when we first got it. The windshield wiper liquid was empty. The low tire pressure indicator was on within a few miles of leaving the location. The return attendant knew that this was a false alarm when I returned the car. I wasted $10 putting air in one tire every time the indicator came on. All in all this location needs some intense training.

About QEEQ: 10.0 /10

ACE

Montreal

Canada

Economy | Toyota Yaris 2 Doors or similar

15-day rental

Relevant Reviews on ACE in Canada

Igor

Canada

6-day rental

Compact SUV | Toyota RAV4 or similar

ACE

Toronto Pearson Airport(YYZ)

Toronto

Canada

Reviewed: Wed, Sep 18, 2024

“Good technical condition of the car, but very unfriendly attitude towards the client”

About ACE: 6.0 /10

The car was a Hyundai Tucson, but it almost similar to a Toyota RAV4 The waiting time at the meeting place (Viscount station) was more than 40 minutes. If there is no luggage, it is much faster to reach the place on foot in approximately 15 minutes. The staff does not want to admit that the insurance policies were not bought from them, they did not give the car without buying additional insurance from them! They also charged extra for after-hours car pick-up despite the fact that I arrived at the meeting place on time. The tank was only 2/3 full. The difference is not reimbursed for returning the car with a full tank.

About QEEQ: 9.0 /10

Jefee Jackson

Canada

3-day rental

Full Size Van | Dodge Grand Caravan or similar

ACE

Billy Bishop Toronto City Centre Airport(YTZ)

Toronto

Canada

Reviewed: Sat, Sep 7, 2019

“Great experience”

About ACE: 10.0 /10

Car exceeded my needs

About QEEQ: 10.0 /10

V.Vendivil

Canada

3-day rental

Compact SUV | Toyota RAV4 or similar

Reviewed: Mon, Sep 2, 2019

“Good but could be better”

About ACE: 7.0 /10

The car was not ready for pick up and there was an existing stone chip on the wind shield which is scary coz it might break on me specially on the way to a high altitude location at lake louise. However, the counter staff upon drop off was very nice and quick... It was not ACE though its Discount Cars...

About QEEQ: 10.0 /10