Not a disaster but very frustrating rental

Canada

Reviewed: Wed, Sep 11, 2019

About ACE: 6.7 /10

Personnel are nice but check-in process is confused and chaotic. Personnel are nice but do not explain the difficulty of getting and returning a vehicle given the underground parking and storage. The vehicle itself was not well maintained. The "change oil soon" light was on when we first got it. The windshield wiper liquid was empty. The low tire pressure indicator was on within a few miles of leaving the location. The return attendant knew that this was a false alarm when I returned the car. I wasted $10 putting air in one tire every time the indicator came on. All in all this location needs some intense training.

About QEEQ: 10.0 /10

ACE

Montreal

Canada

Economy | Toyota Yaris 2 Doors or similar

1 days rental

Relevant Reviews on ACE in Canada

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Reviewed: Sat, Sep 7, 2019

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About ACE: 10.0 /10

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V.Vendivil

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1 days rental

Medium SUV | Toyota RAV4 or similar

Reviewed: Mon, Sep 2, 2019

“Good but could be better”

About ACE: 7.0 /10

The car was not ready for pick up and there was an existing stone chip on the wind shield which is scary coz it might break on me specially on the way to a high altitude location at lake louise. However, the counter staff upon drop off was very nice and quick... It was not ACE though its Discount Cars...

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M.Bagger

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1 days rental

Economy | Toyota Yaris 2 Doors or similar

Reviewed: Thu, Aug 29, 2019

“Great experience! AAA+++”

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This location is off site in Calgary, we waited about 50 mins to be picked up , ( Tip, call when you get off your flight for pick up!) Driver was friendly and apologized for the delay, busy and weather! Clean car , Brand New Kia Soul 1500km , over all great experience! AAA +++

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K.guel

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Vancouver

Canada

Reviewed: Mon, Jun 18, 2018

“The staff was very helpful and the care was beautiful.”

About ACE: 10.0 /10

Like: I rented a red Jeep Rubicon 2018, it was my first time renting a car and they made my experience very pleasurable as well as knowledgeable. I was very pleased with the conditions of the jeep as well as the flexible times for drop-off, we needed to be at the airport by 7:00 am so that meant we had to get up very early and all we had to do was park the car in their lot and drop the keys in a secure box. Overall it was fantastic.