Very excellent and good service

We waited a little while for the staff who appeared extremely disorganised to work through the queue of people. We were provided information over the phone which was then contradicted by counterstaff. The pick up of the car was relatively easy from there apart from having to navigate down several empty floors of a multi storey car park to get out! However drop off was terrible (afterhours) - couldn't get into the car park to leave the car and the courtesy bus promised to the airport was not available and we had to use Uber!!

Vehicle advertised was not available. Had to upgrade to next level. Had to pay extra. Quite new vehicle so great to drive in comfort. All great otherwise.

The person on the desk tried to tell us next time we should solely book through their company and that it wouldn’t have been much dearer. I had checked though and it was quite a lot more expensive .

Great booking platform. No issues whatsoever. Would book through again definitely.

I rented the car for 3 days but was charged 4 days. Picked up the car at 1708 on 22nd and returned on 1725 on 25th. However my return was processed on 1747 instead. Felt it was unfair as the service desk didn’t inform me upfront about the late rental payment and received the bill statement the next day via email

Like: Went to.pick up car. Admired the Mercedes in car park and they gave me a Free upgrade. I will be a Europcar hirer forever. Unbelievable
Dislike: Nothing