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a bit of a faff

Reviewed: Thu, Feb 24, 2022
About Europcar: 6.0 /10
We waited a little while for the staff who appeared extremely disorganised to work through the queue of people. We were provided information over the phone which was then contradicted by counterstaff. The pick up of the car was relatively easy from there apart from having to navigate down several empty floors of a multi storey car park to get out! However drop off was terrible (afterhours) - couldn't get into the car park to leave the car and the courtesy bus promised to the airport was not available and we had to use Uber!!
Economy | Toyota Yaris or similar

Relevant Reviews on Europcar MELBOURNE TULLAMARINE OFF AIRPORT

William Piers

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Reviewed: Wed, Jan 1, 2020
About Europcar: 8.0 /10
No upselling, clear explanations.
About QEEQ: 10.0 /10

Bhavin Shah

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Small SUV | Nissan X-Trail or similar
Reviewed: Fri, Jan 6, 2023
“Not so great experience”
About Europcar: 6.0 /10
There needs to be better staffing at the parking so multiple customers can be serviced at the same time. Process is very very cumbersome and needs to be improved significantly.
About QEEQ: 8.0 /10
Perfect

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Medium SUV | Mitsubishi ASX or similar
Reviewed: Fri, Feb 7, 2020
About Europcar: 7.0 /10
Car smelt of cigarettes as if someone had been smoking inside the vehicle. Understaffed counter with poor information on picking up. Vehicle was similar to what we had booked but not the same.
About QEEQ: 8.0 /10

Alvin

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Large SUV | Toyota Kluger or similar
Reviewed: Mon, Jun 17, 2019
“Will not use europcar anymore, but will use easyrent again”
About Europcar: 3.7 /10
U guys really need to work on ur counter, they are not friendly, slow in responding customer, and ur booking process awfully long. When returning car, no attendance at ur office at 9 am, eventhough clearly stated that office hour 8:00 to 16:00

K.Coulson

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Medium SUV | Mitsubishi ASX or similar
Reviewed: Fri, Mar 1, 2019
About Europcar: 8.0 /10
The lady who served me at Europcar was great! The car seat I requested as an extra was not noted in our booking, I showed her a previous email with the booking and the quoted price which was also wrong and she fixed it all up for us.

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