Great company, affordable prices, new cars, simple procedures.

Overall it's okay, the only drawback is the long waiting time.

The car was great, but finding the rental counter in Boston was complicated, and it ended up taking far, far longer than it should've.

Tried to upsell the insurans, which was very upsetting. Took more time to pick up than expected. Otherwise, the service was smooth and easy..

I thought adding an additional driver would be a simple process but ended up getting quite complicated as one of the staff members didn't know what to do. It ended up being a simple note on the receipt to say the car was attached. Not sure what the issue actually was but took over 20 minutes to resolve. Bit of an inconvenience but would expect all staff to be able to deal with pretty simple issues. Car was great and really like the idea that I get to choose my own car out of 7 or 8 options although no Jeep Patriot. We did get a brand new Ford Escape though so no complaints

Simple process couldn't have been smoother