Better auto than expected!

Very satisfied.

The customer service kindly asked about the size of the luggage and then upgraded to a larger Nissan for free. Super considerate. The signs for picking up and returning the car were very clear, so I had no problems even as a woman!

Initially, my experience at the store was not good. After entering my order, the staff quoted a price much higher than my order on the app, claiming it included a drop-off fee and taxes. I pointed out that drop-off fees were already included. After some negotiation, he adjusted the price but it was still high. I showed him the order amount, and after standing my ground, he not only upgraded our car but also gave a price slightly lower than the order. Additionally, my wife forgot her key pouch in the car, and they helped locate it and promised to mail it back. We paid for the shipping, but it was still a pleasant resolution.

Car was in great shape and was feature loaded. Enjoyed the drive

Like: Vehicle was very roomy and great gas mileage. Will be back for next family trip.
Dislike: All was good. Except I had to return vehicle a day late and was charged 38 bucks instead of the standard 26 a day that I had paid. Other than that it all went well.