Awesome experience

Smooth booking process and convenient service.

We arrived late and there was no line. We were greeted by a female intern who was very friendly. Noticing that one of us had mobility issues, she kindly offered to drive the car to the entrance to make it easier for us to get in. It was very touching!

The service attitude was great, very enthusiastic and attentive. There was a car to pick us up from the cruise terminal to the store. The only downside is the rental shop closes a bit early, at 6 PM. Although they allow drop-off returns, we were concerned about potential unresolved damages, so we returned the car early. If you drop off the car after hours, the store's shuttle is not available, but the staff can help you book a taxi in advance, which is quite thoughtful.

My only comment is that there was no space for luggage in the vehicle as none of the 15 seats could be removed or folded down. This made it very difficult loading and unloading large cases and a double buggy. This wasn't made clear on booking the vehicle. The vehicle itself was great and certainly large enough but all seats were static!

No complaints at all! Whole procedure very smooth and user friendly! Thanks!

Like: Everything!!!