The counter staff initially sold me on the prepaid fuel option, but later reversed it at my request after I determined that local prices were substantially lower.
The service attitude was great, very enthusiastic and attentive. There was a car to pick us up from the cruise terminal to the store. The only downside is the rental shop closes a bit early, at 6 PM. Although they allow drop-off returns, we were concerned about potential unresolved damages, so we returned the car early. If you drop off the car after hours, the store's shuttle is not available, but the staff can help you book a taxi in advance, which is quite thoughtful.
They promised to pick us up within an hour to go to the store, but we heard nothing from them and they didn’t show up. When we arrived at the store ourselves: no cars! When will there be cars? They didn’t know and couldn’t say, but assured us they would deliver one as soon as possible.
I booked online for $44.25 per day including tax, but the bill showed $46.22. The worst part was they added towing service (PAI $3 per day) without informing us and tricked us into signing for it.
Lesson learned: Avoid small downtown locations. They are more expensive, riskier, and provide poorer service (possibly due to language barriers). Opt for the airport location, especially Alamo, which is supposedly part of the same group.
Fue muy fácil la reservación, el protector de precios me ayudó a tener el mejor precio por el auto, siempre estuve informado del estatus de mi reservación y no tuve ningún contratiempo, me encanto
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Great small SUV for our two-week trip.
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