The car rental company is extremely unpleasant. During the final inspection, they used a flashlight to scrutinize the car body for scratches. Then, they checked the underside by kneeling on the ground and feeling the plastic underbody for scrapes, claiming any damage would require compensation. They said unless we recorded a video of the car's underbody when renting it, we would be held responsible. Honestly, who records a video of the underbody when renting a car? It’s just a blatant way to extort money. The staff was also rude. Absolutely disgusting experience. Avoid this company at all costs!

Very satisfied

This car rental company is quite good and highly recommended. The guy at the counter spoke good English and was quite friendly. He recommended extra insurance but didn't push it after I informed him I had full coverage. The car pickup location is at a nearby station parking lot. The car was a new model with only 2400 kilometers, a FIAT500 hybrid, which was pretty nice and fuel-efficient, though it struggled a bit on hills. My dissatisfaction lies with QEEQ. Firstly, their app incorrectly located the return address at the company's rental counter, causing me to circle around three times in frustration. Secondly, QEEQ's customer service has significantly worsened since before the pandemic, which is disappointing. Your prices are similar to those of international websites, and I chose you for convenience. However, when I asked for assistance coordinating an earlier return time with the rental company, it would have been simpler to call them myself. Thumbs down to QEEQ.

It's fine, quite serious.

Good

The plant form was good. However, I found they extra charged me some money 3-4times that I can’t match with my bookings. The payment is paid by my husband and he didn’t not about it. As it’s annual audit, I just found this problem. It may be just my personal experiences, but still don’t feel ok about this.