The staff at Alamo car rental company were very friendly and professional. During our rental period, the car got scratched. An excess charge was initially held, but the damage assessment took a long time—53 days in total. However, the refund was processed promptly after the assessment report was issued.

Very satisfied

The car pickup was very smooth, thanks to my sister who helped as a translator, making communication hassle-free! For those of us with limited English, I recommend downloading a translation app or using the iFlytek translator for Spanish communication, as their front desk staff's English isn't great. Avoid misunderstandings, haha.

The start was good... nice not-too-pushy salesguy upselled better car for reasonable 12 euros/day. When I asked "is this final price?" he confirmed but later charged 12 eur+VAT/day instead. Nice tactic that is usually used in third-world countries. Shame on you. They were supposed to give car with full tank, but instead it was at 20%. They instructed me to return it with the same tank (I returned it with 30%) but then they still charged for fuel and 'refueling fee'. Luckily, after 2 weeks of fighting I got this refunded but to be honest they should have paid *me* for the extra fuel. Whatever. Also the car was not cleaned (it wasn't dirty, but it wasn't clean either). Anyway, I saw they were *trying* to offer good service, so it's not all bad.

Like: The helpfulness , staff knowledge about car , the offer to switch the Sat Nat to my language a great help
Dislike: Nothing , one of the easiest collection and drop off of a rental car I have ever done