acceptable!

Europcar staff were excellent

We waited an hour and a half to get the car it was chaos . The time some people where at the desk was purely down to Europacar trying to sell them extras. One family where at a desk for 35 min and other individuals took 15 to 20 min each crazy when I got to the desk I got my cat in 5 min so the management of the customers at the desk was the issue. It ruined my plans for the day as we where so delayed. .

I've used Europcar in the past and they've been great. Had no issues at all with them. The Staff were very helpful, even though they were very busy on the day of my collection. The vehicle was in good condition inside and out. Again no issues, would definitely use them again.

This was my first experience booking on the App. I was very impressed with the whole experience. Easy to follow and great value for money.

All Europcar staff are very helpful. the “flat tire” light went on on my dashboard. I called the customer service and they immediately directed me to a nearby garage and fix it. I have problem in finding the location to return my car. Called customer service again and they provided excellent guidance and solve my problem. Really like Europcar service. I like my VW Sharan. Very spacious which fit my requirement well. However, I think the car needs some maintenances as the engine has to be manually restarted a couple of times.