Highly recommended

Everything went smoothly overall and the car was in good condition. The staff at the counter seemed a bit inexperienced—maybe we just happened to run into a newbie—but in the end it didn’t really cause any issues.

At the Christchurch International Airport branch, even though I bought the super full insurance, they recommended a deposit-free direct compensation for up to 2500 NZD with a 300 NZD premium, which I didn't opt for. Also, I purchased the fuel-empty return option in Queenstown but felt it was overpriced; they charged 135 NZD while the fuel price was 1.98 NZD per liter.

Rented three cars, it took a long time to complete the paperwork. Returning the cars was very smooth.

The car was in great condition and very clean. I hope the car rental company can make the return location clearer since the parking lot is very large. We only went there once when we picked up the car, so the impression was not strong. When returning the car, we parked in the space of a different rental company in the same parking lot, which led to having to move the car again with the rental company staff after handing back the keys. Fortunately, everything went well.