Unprofessional payment handling. Inexcusable

I don't have any comments for Europcar, but the car given to me(Holden) is not fot for driving as the visibility is very poor due to the bad design.

All good. Thanks for good offers.

Ladies at the rental counter were very helpful and helpful. The off-site rental shuttle was a bit difficult to locate at first. The driver was very nice. At the counter the site was very busy with various rental agencies. And it was a busy site, and there was a minor confusion which car we were to receive. It all worked out though. There was missing Information concerning the toll roads in AU. I could not find anything within the contract nor on the website, so I needed to contact customer service to determine if the car contained a toll transponder, which it did. This was confirmed by the ladies at the rental counter, which was reassuring. Also, I turned the car in 2-days early, but it was unclear whether I would receive any funds back. The attendant at the return lot indicated that I would, but have not seen any action on my account.

Good as always. Clean and reliable and flexible service.

Much cheaper than other websites so we were skeptical at first but it worked out well and Europcar provided the car with no issues.

Like: flight was delayed of course and it was the last flight of the evening, no help from the call centre but the amazing staff stayed back til after 1am so I could collect the car.