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Search for Europcar Car Rentals in Cairns

Unprofessional payment handling. Inexcusable

Reviewed: Wed, Jul 24, 2019
About Europcar: 7.3 /10
Annoyed that they placed a hold on the cost of rental and advised that $400 would be released when car was returned. Instead they took a further $657 out of my account and did not release my holding amount in essence costing me $1657. Called and was advised by customer service that it would take up to 10 days for funds to be released. Unprofessional and rude as that process has an impact on my family personally as we have a disabled child and funds are required at all times to purchase medications. Had to borrow extra cash to buy medicine for my child
About QEEQ: 7.0 /10
KIA Carnival image
Europcar
Cairns Airport(CNS)
Cairns
Australia
Full Size Van | KIA Carnival or similar

Relevant Reviews on Europcar in Australia

Tina Robbins

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Europcar
Melbourne Airport(MEL)
Melbourne
Australia
Reviewed: Wed, Apr 24, 2019
About Europcar: 4.0 /10

Eileen Doherty

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Europcar
Avalon Airport(AVV)
Avalon Beach
Australia
Reviewed: Sat, Apr 14, 2018
About Europcar: 10.0 /10
No need to queue, very professional
About QEEQ: 10.0 /10

Cheng Li

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Compact SUV | Mitsubishi ASX or similar
Europcar
Melbourne Airport(MEL)
Melbourne
Australia
Reviewed: Tue, Nov 12, 2019
“Good rental experience”
About Europcar: 10.0 /10
Service fast and nicely. The car is in a good condition.
About QEEQ: 10.0 /10
Good experience.

K.McTigue

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Full Size Van | KIA Carnival or similar
Europcar
Brisbane Airport(BNE)
Brisbane
Australia
Reviewed: Tue, Feb 5, 2019
“Space in vehicle good and made for comfortable travelling. Car dirty on pick up inside and out”
About Europcar: 6.0 /10
The car was dirty on the outside and windows were very dirty with marks all over them . The body of the car was also marked and dirty. The inside was grubby and dirty and generally unkempt with rubbish still inside from last customer. I raised the concerns and was told two day rental would be discounted from my bill. I have emailed and been told that this was not possible as I’d prepaid,so was told money already taken in the form of additional drivers ! I am not clear how much this is in relation to two days of rental , I am not clear how this money was paid back to my account without a card or pin present, I would Like clarifyication

M.Rose

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Economy | Hyundai Accent or similar
Europcar
Broome Airport(BME)
Broome
Australia
Reviewed: Mon, Jul 16, 2018
“Good little run about”
About Europcar: 10.0 /10
Like: Price and having the knowledge to book online and choose the full insurances without paying ridiculous fees at the office
Dislike: Not having the contract sent to my email which was my phone just incase something did happen.

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