We drove through New Zealand's North and South Islands, and the company provided an online English translation service. Whenever there was an issue during the trip, the online customer support responded promptly. Overall, the service was excellent.

The pick-up location near the Sky Tower is very convenient.

Would 100% recommend Apex cars. We were a bit worried having seen some negative reviews online beforehand, but were pleasantly surprised. Received excellent customer care at both pick up (Auckland) and drop off (Wellington). In addition, the car (a mazda axela as a tiida equvalent) was in great condition and very spacious and comfortable. No criticisims whatsoever, staff were helpful, courteous, welcoming, and had humour. We did also use Ace rentals for the south island, but found the quality and comfort of the Apex car rental, as well as the customer service to be far superior.