When I needed help booking the Interislander Ferry the staff were excellent. Ellie in Wellington especially so.
About QEEQ:7.0/10
Upon initial booking I required to speak to a person. Found it disconcerting to speak to someone in Hong Kong when talking about New Zealand.
They were not aware of the geography - places, areas etc. Wish I'd realise I was booking through an agent.
“Absolutely recommend Apex for great quality cars and good customer service”
About Apex:10.0/10
Would 100% recommend Apex cars. We were a bit worried having seen some negative reviews online beforehand, but were pleasantly surprised. Received excellent customer care at both pick up (Auckland) and drop off (Wellington). In addition, the car (a mazda axela as a tiida equvalent) was in great condition and very spacious and comfortable. No criticisims whatsoever, staff were helpful, courteous, welcoming, and had humour.
We did also use Ace rentals for the south island, but found the quality and comfort of the Apex car rental, as well as the customer service to be far superior.
We have been travelling for many years and used many car rental company’s.
Apex have been the very very best in all areas we just wish we had found them earlier
About QEEQ:10.0/10
The Very Very Best.
Just don’t look anywhere else. You will not be disappointed
“First good, but noisy, second dirty but functional, third TBD as have not used yet”
About Apex:9.7/10
The Corolla was a nippy little car but is not insulated from road noise. The NZ roads have coarse seal and the noise was tiring. We did 1800km in 10 days.
I still have not had a resolution to the fact a stone chip was probably collected on the screen during our rental. I took out the extra insurance through easy car rental AXApolicy, so don't know the out come...
About QEEQ:10.0/10
Brilliant service, so far, have booked 3 rental in NZ with you. On second now, but car this time is older ( 8yrs) and very basic, which was not told at rental booking , and was not clear which co I was renting from. The car was a bit battered and scratched too and the outside was very dirty, but inside clean.
“Overall experience was very positive: quality car that served us well.”
About Apex:8.3/10
Car exceed expectaions and was great for our need
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Customer Service
5 stars
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