First car had a large crack in windshield and back bumper was damaged. Scratches all over car.

Was surprised that the vehicle only had "3/8" tank of gas upon pick up, and we were told to return it at the same level.

I recommend Easyrentcars to people I know. The price drop protector is great, and saved me a few dollars on my Orlando trip. The free cancellation is also very nice.

Customer service is not their focus. I waited for 15-20 mins prior to being helped. During that time the phone rang constantly - not one time was it picked up.

All planning for rental say easy rental cars but last sentence in communication said Routes

The service was terrible. Agent made it extremely difficult for me even though I had rented with them previously. The paperwork provided stated I received a full tank of gas when in reality it was it was nearly empty when I received it. There was damage on the vehicle that the agent glossed over and attempted to not list. I was required to call my insurance company directly even though I was able to provide proof of full coverage that was required. I felt as if I was discriminated against and felt like they did everything within their power to up charge me or get me to cancel. For the second time I was informed the vehicle I reserved was not available and literally gave me the exact same story the previous rep told me as if it was scripted. I will be sure to let everyone know of my experience.

Like: Car ran smooth,comfortable,clean and great on gas! I will be renting another car in the future!!
Dislike: Nothing.