First car had a large crack in windshield and back bumper was damaged. Scratches all over car.

Routes? Who is Routes? They were no shows at the airport and couldn't be reached by phone (and somehow expected me to pay for the booking regardless!). Scam artists

Lady we set rental up with EXTREMELY RUDE, left us at counter 20 minutes, no explanation. Talking down to us entire time. VERY high pressured and RUDE

There are 3 Easy, Easi, EZ car rental shuttles at Orlando. Took 1 of those, wrong location, shuttle back to airport, shuttle to Routes. Very confusing. At night and alone. Not sure I would rent off site again. They also insisted on a binder from my auto insurance company. In MA that is only for property. Declaration page (which I had) is for auto. Finally took care of over the phone. Then the SUV I reserved wasn't available. They tried to upgrade me to a BLACK (in FL heat - no way) oversized Jeep that looked more like a hummer. I am 59 and disabled. I would have needed a step to get in. My friend I was visiting could not possibly have gotten in. Miraculously, the Rogue was available after all. In the end, the vehicle was great and return a breeze. Oh, I was overcharged about $12 from what I authorized over the phone. I haven't called about that yet. Not cool.

Reason for the long delay in getting the car I wasn't a where that they don't rent to Florida residents. The girl at the desk was helpful and explained they would have to hold a $1000.00 on a credit card which I did but not everyone would be able to do that.

Like: Price was fantastic! I thought it was a scam- telling everyone
Dislike: I liked everything