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Search for Routes Car Rentals in Orlando

ABSOLUTELY TERRIBLE SERVICE/SCAM ON PRICING BY ROUTE

Reviewed: Wed, Feb 6, 2019
About Routes: 3.3 /10
The service was terrible. Agent made it extremely difficult for me even though I had rented with them previously. The paperwork provided stated I received a full tank of gas when in reality it was it was nearly empty when I received it. There was damage on the vehicle that the agent glossed over and attempted to not list. I was required to call my insurance company directly even though I was able to provide proof of full coverage that was required. I felt as if I was discriminated against and felt like they did everything within their power to up charge me or get me to cancel. For the second time I was informed the vehicle I reserved was not available and literally gave me the exact same story the previous rep told me as if it was scripted. I will be sure to let everyone know of my experience.
Kia Rio image
Routes
Orlando International Airport(MCO)
Orlando
United States
Economy | Kia Rio or similar

Relevant Reviews on Routes Orlando Airport

c.overby

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Intermediate | Toyota Corolla or similar
Routes
Orlando International Airport(MCO)
Orlando
United States
Reviewed: Sat, May 25, 2019
“Great!”
About Routes: 10.0 /10
The price, car, and the service were all excellent! Only complain is that Routes should open earlier, I had a 7 am flight and they do not open until 6am. Even so the staff quickly processed my return and took me to the airport.
About QEEQ: 10.0 /10

J.SANCHEZ

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Intermediate | Toyota Corolla or similar
Routes
Orlando International Airport(MCO)
Orlando
United States
Reviewed: Mon, Mar 4, 2019
“Excellent”
About Routes: 9.7 /10
The waiting time in the airport could be better.
About QEEQ: 10.0 /10

J.Brady-Carte

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Special SUV | Jeep Wrangler or similar
Routes
Orlando International Airport(MCO)
Orlando
United States
Reviewed: Sat, Mar 2, 2019
About Routes: 7.3 /10
My only complaint is that we had an early flight. The location was supposed to open at 6:00 am and the shuttle to the airport was supposed to leave at 6:05. They did not even open their gate/door until 6:10. It may not seem like a lot of time, but when you are trying to make a flight, it could potentially make you miss your flight.
About QEEQ: 10.0 /10

Vacationer

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Economy | Kia Rio or similar
Routes
Orlando International Airport(MCO)
Orlando
United States
Reviewed: Thu, Feb 21, 2019
About Routes: 9.0 /10
Overall good experience, the hour wait for the shuttle from airport to location was excessive. Also did not know I needed proof of my personal insurance in addition to the credit card auto insurance coverage I was using. Overall a good experience. I did witness the agent refusing people their rental because their arrival was supposed to be at 10am, they were delayed due to flights and they would not rent to them at 1500h. They actually took them back to the airport and refused to budge saying their rental contract had been closed! Fortunately, I was 30 minutes early, but that was also noted that I was early!
About QEEQ: 10.0 /10

L.Rivera

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Medium SUV | Nissan Rogue or similar
Routes
Orlando International Airport(MCO)
Orlando
United States
Reviewed: Sat, Feb 9, 2019
“Will rent again”
About Routes: 8.0 /10
Routes was am excellent rental car company
About QEEQ: 8.0 /10

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