ABSOLUTELY TERRIBLE SERVICE/SCAM ON PRICING BY ROUTE

M.Washington

United States

Reviewed: Wed, Feb 6, 2019

About Routes: 3.3 /10

The service was terrible. Agent made it extremely difficult for me even though I had rented with them previously. The paperwork provided stated I received a full tank of gas when in reality it was it was nearly empty when I received it. There was damage on the vehicle that the agent glossed over and attempted to not list. I was required to call my insurance company directly even though I was able to provide proof of full coverage that was required. I felt as if I was discriminated against and felt like they did everything within their power to up charge me or get me to cancel. For the second time I was informed the vehicle I reserved was not available and literally gave me the exact same story the previous rep told me as if it was scripted. I will be sure to let everyone know of my experience.

Routes

Orlando International Airport(MCO)

Orlando

United States

Economy | Kia Rio or similar

1 days rental

Relevant Reviews on Routes Orlando Airport

Catalina Mora

United States

3-day rental

Economy | Kia Rio 2 Doors or similar

Routes

Orlando International Airport(MCO)

Orlando

United States

Reviewed: Wed, Nov 30, 2022

“Great Deal!”

About Routes: 9.0 /10

Excelente servicio y atención al cliente. Algo lejos del Aeropuerto, todo salió a la perfección.

About QEEQ: 10.0 /10

United States

1 days rental

Intermediate | Toyota Corolla or similar

Routes

Orlando International Airport(MCO)

Orlando

United States

Reviewed: Sat, Jun 29, 2019

“Stay Away from Routes Car Rental!! You'll miss your flight because no shuttle back to the airport!”

About Routes: 4.0 /10

I won't mention how long it will take to get your car. However, it took me over AN HOUR to get back to the airport on my return!!! even when I begged them multiple times that we would be late for our flight! The staff there were so rude and didn't care about the customers at all. When we arrived to Routes to return the car, the shuttle was just about to leave. My daughter rushed to the driver and asked him to give us two minutes to load the stuff so we could catch the shuttle. The shuttle driver was rude and didn't want to wait for two minutes - he said there would be another shuttle in 10 minutes. We waited and waited, no shuttle showed up. I talked to the front desk staff, the guy I talked to just smiled and said, "Well, I'm not gonna get into this...I'm not the shuttle driver, If you don't want to be late, you should have left enough time. I cannot get a shuttle just for you! " After 40 minutes, the shuttle was back, same driver, so there was not another shuttle at all. We rushed to put our luggage into the shuttle. But the shuttle driver said:"No I'm not going back to the airport! I'm off work, I'm going home!! There should be another shuttle in 10 minutes" We were shocked and had to return to the front desk staff. He said:"There is nothing I can do for you, just wait for 10 minutes for the other shuttle." I almost cried and said, there is no another shuttle:"We have waited for 45 minutes!" By the time there was less than an hour from our flight departure, there was still no shuttle. I was trying to get an Uber but that would be time for the Uber driver to locate us. Both of my girls cried and we were so desperate. The staff there looked at us like this was a joke. Finally shuttle came, when I got back to the airport, there was less than 45 minutes left from the departure! I just couldn't believe this happened at a car rental company. They have no professional ethics! It was both humiliating and outrageous!!

About QEEQ: 10.0 /10

United States

1 days rental

Economy | Toyota Yaris or similar

Routes

Orlando International Airport(MCO)

Orlando

United States

Reviewed: Mon, Dec 10, 2018

About Routes: 6.0 /10

Car had 2 bad front tires. Also was charged hidden fees.