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Live chat Email us Service Code: 1136248034
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Long wait for pick up. Some car issues.

Reviewed: Tue, Apr 30, 2019
About Routes: 6.8 /10
We waited for over an hour to be picked up at the airport. I called several times, but the call wasn't answered each time. As you can imagine, this was a bit distressing on arriving in a foreign country. The car itself was fine, apart from one of the tires was inflated to only 21psi, the others were 46psi. I didn't notice this until we started driving so I had to inflate this twice during the car hire. The brakes on the car were quite poor as well. Routes attempted to sell us a car toll sticker for $12 a day, saying that there were many toll roads in Orlando. We didn't have to pay a single toll, despite driving every day of our holidays.
About QEEQ: 10.0 /10
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Full Size Van | Dodge Grand Caravan or similar

Relevant Reviews on Routes Orlando Airport

L. B

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Intermediate | Toyota Corolla or similar
Reviewed: Tue, Oct 1, 2019
“Very easy and fast”
About Routes: 9.3 /10
Excellent service
About QEEQ: 10.0 /10
Very smooth

J.Edward

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Intermediate | Toyota Corolla or similar
Reviewed: Wed, Jul 3, 2019
“Not bad”
About Routes: 9.7 /10
No one answered the phone when we called to be picked up from the airport and had to wait an hour, while everyone else got picked up from their shuttle right away. However, the car was better than expected. New 2019 Kia Forte, very nice car. The lady that helped us check in seemed a bit disengaged and uninterested in helping us, but the guy that helped us check out was awesome and fast. Overall, the whole process went fine and price was great, so I would probably rent from here again.
About QEEQ: 9.0 /10

c.overby

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Intermediate | Toyota Corolla or similar
Reviewed: Sat, May 25, 2019
“Great!”
About Routes: 10.0 /10
The price, car, and the service were all excellent! Only complain is that Routes should open earlier, I had a 7 am flight and they do not open until 6am. Even so the staff quickly processed my return and took me to the airport.
About QEEQ: 10.0 /10

View more >
Intermediate | Toyota Corolla or similar
Reviewed: Mon, May 6, 2019
“You guys have to improve the staff members specially the young kid on the front desk.”
About Routes: 5.0 /10
First of all, I got had to wait over 1h to get the shuttle bus from the airport and I had to call three times to finnaly get picked up and once I got to the pickup location the young kid in the counter was so roud very and kep saying I have nothing else to do and that's all we have! So I booked a small sedan car but instead he gives me a pickup truck that use a lot of gaz I use to put 40$ a day just gaz and get over charged for the insurance.

M.Harding

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Intermediate | Toyota Corolla or similar
Reviewed: Sat, Apr 27, 2019
About Routes: 6.7 /10
Pick up at airport took 45 minutes and another hour to get car was very frustrating way to start vacation
About QEEQ: 8.0 /10
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