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Live chat Email us Service Code: 1623918343
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Reviewed: Wed, Feb 20, 2019
About Routes: 9.7 /10
At the time of my arrival there were too many people and only one customer service representative. Due to the fact that one of the customer took a lot of time to make a decission the whole line of people was waiting for too long. If you book a car in advance the whole process should be organized faster and easier. But when Junior came everything started to move faster.
About QEEQ: 9.0 /10
Economy | Kia Rio or similar

Relevant Reviews on Routes Orlando Airport

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Intermediate | Toyota Corolla or similar
Reviewed: Thu, Jul 11, 2019
“This is the absolute worst experience I've ever had renting a car ... period.”
About Routes: 4.7 /10
I will never use Routes ever again ... absolutely the most unorganized experience I've ever seen with a rental care company. And I've even rented with a mom-pop shop in Hawaii.

Y.Yu

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Intermediate | Toyota Corolla or similar
Reviewed: Fri, Jun 28, 2019
“Waited for an hour to get car”
About Routes: 6.7 /10
Once I arrived at Routes, it took over an hour of waiting to get my car and get serviced at the counter. They are so understaffed. Once I got called up, it was pretty fast, but the long wait to actually talk to a staff member was ridiculous. This was Sunday morning at 11am. It was also somewhat slow to return the car, waited about 30 min in total, but far better than the pick up.
About QEEQ: 10.0 /10

M.Fuller

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Intermediate | Toyota Corolla or similar
Reviewed: Fri, Jun 14, 2019
“AWFUL experience!”
About Routes: 2.0 /10
The pick up guy never showed. I waited 60 minutes and just rented another car from someone else. Terrible service and will never use you again.

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Intermediate | Toyota Corolla or similar
Reviewed: Mon, Apr 15, 2019
“Great - no issues with Routes”
About Routes: 9.3 /10
Had to wait about 10 minutes at MCO for the airport, and once we got to Routes it was another 10 minute wait, then I was on my way. Got a free upgrade. For the price I paid the overall experience was great.
About QEEQ: 10.0 /10

S.reynolds

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Economy | Kia Rio or similar
Reviewed: Wed, Sep 5, 2018
“Excellent”
About Routes: 10.0 /10
Like: very professional and friendly staff
Dislike: none at this time

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