This is the second time we’ve used Routes in Orlando and they’ve been great for us! We’ve had great cars both times and gotten an amazing deal each time as well!

So user friendly and easy to use!

From the time my family entered the Routes building until I was able to drive away in my rental. It was close to 2 hours. The customer service was awful. It was like renting from the DMV. Pay the few extra dollars and rent from a better agency. I would never recommend them.

Routes rental car was great.... but, i was lucky i remembered to bring my own insurance,... otherwise, most likely i wouldn't had been happy purchasing theirs.

Need more staff to check out.

I had a great value for a full size vehicle. The price had drop even lower than when I booked.

Overall good experience, the hour wait for the shuttle from airport to location was excessive. Also did not know I needed proof of my personal insurance in addition to the credit card auto insurance coverage I was using. Overall a good experience. I did witness the agent refusing people their rental because their arrival was supposed to be at 10am, they were delayed due to flights and they would not rent to them at 1500h. They actually took them back to the airport and refused to budge saying their rental contract had been closed! Fortunately, I was 30 minutes early, but that was also noted that I was early!