Excellent

The service was excellent. We had a lot of luggage and had to change cars several times, but they were very patient. All our requests were patiently handled. Foreign service tends to be quite good.

Picking up the car was easy, depending on how busy the store is that day; returning the car was also very convenient and didn't take much time. They provided a new car with no odor, which truly impressed me regarding the environmental standards of foreign vehicles. The new car was in great condition and very pleasant to drive. Overall, I was satisfied. The only downside was that I initially chose to rent a Chevrolet Suburban to experience an American-style long-distance trip, but on the day of pickup, I was informed that only a Dodge Journey was available. Although it was also a 5-door 7-seater and sufficient for my needs, the size, interior space, and experience were quite different. It seemed like a basic version as it didn't have a backup sensor, which was a bit disappointing.

Excellent

Pickup counter was crowded. They said the car I had booked is not avialable and were trying to push an EV car which I didn't want. Finally after 15 minutes of haggle they gave me the car that I had booked.