Good, but the car model has a low chassis, which is uncomfortable.

The pickup and drop-off locations are very convenient, and the process is fast. Highly recommend this company!

The wait time at pick up was too long. The competitor cleared the line whilst only two customers were dealt with by Herrz. The car condition was not as originally noted, but was rectified when brought to the attention of staff. We were 45 minutes later than planned leaving the Hire car park. The drop off process was very quick and seamless. The car was very comfortable and perfect for our trip. Staff were friendly and polite.

The booking platform was effective. Once booking made, however, I continued to see recommendations for my booked dates on the app.

The car was broken down in the road, with check engine light on, and strong gas smelling. We have to call the road assistant to report the issue and waiting for 3 hours to get answer with the next day to have the replacement car. We end up with one more day stay in our intermedia hotel in Jasper and can not cancel that day hotel in Kamloops. So we wasted 500 CAD (Jasper hotel) + 300 CAD (Kamloops hotel) plus one more day stuck in Jasper in the mountain. This is horrible because of the bad condition of the rental car.

Good platform to do the car rental and hotel booking.