The pick-up and drop-off process was very efficient, and they even upgraded us to an SUV, which was a pleasant surprise.

There was no Chinese service at both the pickup and drop-off locations. I booked the car for 3:30 PM, but I had to wait at the airport for over four hours until almost 8 PM to get the car. I bought the insurance recommended by the staff, who said that I didn't need to return the car with a full tank. This already made me unhappy. Additionally, they gave me a brand-new car with a very strong new car smell. Especially after being parked and exposed to the sun for a while, the smell inside the car was so strong that I felt nauseous. During our self-driving trip, I didn't dare to close the windows. This rental experience made my family very unhappy during the trip.

Overall, it was a good experience. The price was fair. We chose a smaller car, which was cheaper than our previous reservation.

Counter was busy but friendly service

Easy

Great service

Easy car Rental, 100%recomended