The store was hard to find, with only one staff member, and I had to wait a long time to get there. The procedure took a while. I had booked a Toyota but was given a Haval instead. The car's condition was not very good, and I got the car much later than the scheduled pickup time. When returning the car, they were overly concerned about the return time.

Good overall.

The pickup staff were enthusiastic and provided excellent service.

Not enough staff, resulting in poor service. When returning the car, there was a middle-aged lady who was very slow and unhelpful. Although we arrived first, she served a foreigner who came after us. We waited at the drop-off point for 40 minutes before she finally drove us to the airport. She even asked us to keep an eye on the office door. Extremely poor service.

Overall, the service is pretty good.