Overall service is good.

The car wasn’t available. We had to wait several almost 4 hours.

Satisfied

The service was excellent. Picking up and dropping off the car were both quite convenient. The car was very new, with only a little over a thousand kilometers driven.

1. The vehicle provided by Enterprise had not undergone pre-rental maintenance. The fuel tank was not full, the car was not cleaned, the windshield washer fluid was not refilled, and the overall condition of the car was not thoroughly checked. The left front tire visibly had low air pressure, but despite my explicit request, they still rented out the car, claiming there was no warning from the vehicle. This made the entire rental experience anxiety-inducing and presented potential safety hazards. Additionally, after driving less than 700 kilometers, the vehicle displayed a warning for low engine oil (AB Blue) indicating it would not start after 2400 kilometers. Simultaneously, the tire pressure warning also appeared... In short, this rental experience was nerve-wracking, very stressful, and overall quite unpleasant. 2. I suggest that Zuzuche should clearly require this partner to perform proper vehicle maintenance and safety checks before renting out a car. Customers' safety should be the top priority.