The rental company added insurance fees without our consent during the pickup process. Even after informing them that we didn’t need it, they took advantage of our limited language skills and still added the insurance. They didn’t communicate the type of insurance they were adding, leading to unnecessary extra expenses. Totally untrustworthy!

Long waiting time in line. Received photos of car damage, but there was actually no scratching incident. Additionally, the money was directly charged from the credit card.

Returned the car two months ago and suddenly got charged 50 euros. What nonsense. Everything was clear during the return with both parties confirming and signing. What kind of service is this?

I arrived early, but the first Italian staff member refused to give me the car. I had to queue again at the scheduled time and got the car from another staff member.

Charged a lot more than expected, from the initial 456 euros to the final 1175 euros.