Budget desk lied

First time encountering such a bad company: 1. The order stated a 10:00 AM pickup time. We arrived at 9:00 AM, but they refused to process any paperwork. They didn't allow us to change the pick-up and drop-off times either. We had to wait until a few minutes past 10:00 AM for the staff to start the paperwork, and the actual pickup time was way beyond 10:00 AM. Never experienced this before. 2. The order specified a 4-door car, but they gave us a MINI 2-door car. No matter how we communicated, the company insisted that we booked a small car, and that's what they provided—no choice. Despite being just two people, the trunk was very small, barely fitting one suitcase, and the two-door configuration made it difficult to access the back seats. We had to rearrange our luggage every day. It ruined our 15-day trip. We're frequent customers of the rental service and understand that the car model might not match exactly, but the minimum requirements are always met. All other companies have offered alternatives when the specific model wasn't available, but not this one. They didn't care if it didn't meet the minimum requirements. 3. The order showed the return hours as 08:30-12:30 and 14:00-18:00. We returned the car a day early, but couldn't reach the company by phone. They were closed when we arrived before 5:00 PM. After contacting the rental company’s US headquarters, we were told the company was closed on Sundays but had a self-return option. After a lot of hassle, we found that self-return was impossible; there was nowhere to leave the keys or the car. We ended up staying an extra day locally to return the car the next day. There's a significant information disclosure issue—Sunday closure should be clearly stated.

It was horrible. We rented two cars in total and had problems with both. Budget is really unreliable!

No comment.

Efficient service. Didn't provide the car that was requested, i dont think a peugeot 308 sw is similar a bmw 2series but the car drove well, was comfortable and modern. Returning the car was quick and straightforward.

Very easy to book through the platform and great price. I would use easyrentcars again without a doubt

This rental ended up costing more than USD$900 with no clear explanation. This is outrageous and I have received no assistance whatsoever from multiple employees at your offices in Bologna Airport and Milan Malpensa Airport. The amount far exceeds our agreed contracted to price without any justification.