I purchased the platform's full insurance with a discount, and everything went smoothly on-site.

The actual car rented was completely different from the original booking. Except for the driver's seat, none of the seats could be adjusted, making it uncomfortable to sit.

I booked a Mercedes V-Class on the website and paid a deposit in advance. When I got to the store, they gave me a Seat. The price difference between the two cars is almost double on the rental platform. I had bought the most expensive insurance on the rental platform, but they added local insurance when picking up the car. It was a very bad rental experience.

Free upgrade to a similar model, and the car was in great condition.

The Enterprise office at Madrid Airport is actually located at the far edge of the P1 parking lot outside of T1 terminal. The staff were very friendly and the procedures were handled swiftly. The requested car wasn't in P1, so they had to bring it over from P4, which took about ten minutes.