The Union Square location was somewhat busy. We operated the machine, but after resolving everything, we still waited half an hour to get our car. Overall, it's acceptable.

The rental process was simple and the car was in great condition. The young man handling the pickup suggested upgrading to a full-size SUV based on our luggage, and this decision definitely enhanced our driving experience. The only drawback was that no one introduced the car's features and operations at pickup. As it was our first time driving a full-size American SUV, we were not familiar with many buttons and operations. Fortunately, after some exploration, we managed to understand them and had no issues during the entire trip.

There is a light rail directly from San Francisco Airport to the car rental station, and the counter is just downstairs; very convenient.

The rental car company's service was quite good.

Excellent! Normally they start tryin to increase the insurance policy during the pick-up. Not this time! They also allow me to pick my preferred car among the available in my category.

Clear and easy