During the peak summer season, AVIS showed no available cars for rent, but we managed to find one here, which wasn’t easy. Before leaving Milan Airport, we contacted the rental company, and they said they would send a car to pick us up and take us to the rental point, saving us the hassle of dragging our big bags there ourselves. At the pickup point, we discovered that AUTOONE and SURPRICE were operating together. When we later received the confirmation email, it was under AUTOONE’s header, so I guess they are sister companies. There were two staff members handling the procedures on-site. We waited about ten minutes before it was our turn to process the rental. After adding full insurance and paying for cross-border driving at the counter, we received a car slightly larger than the one we had reserved—a white SEAT Arona. The whole pickup process took about ten minutes. (Unfortunately, the later survey options didn’t allow us to select the actual car we got.) For the return, since we had full insurance, as long as the tank was full, they quickly verified the vehicle and completed the return process.

They tried to scam us by inventing some random damage on the car. I had pictures from when I picked it up and before dropping it off. Although the guy did not admit it, it was evident that he damaged the car while inspecting it to charge us. In the end, after showing the pictures, the guy changed the subject and received the car without any complaints or so.