Just they take a deposit and not yet refund

Good services

Due to language differences, guests were made to sign a daily toll pass. The rental platform did nothing to manage this. It was very disappointing to encounter this situation despite being promised no additional charges. I'll book directly with an official rental agency next time.

They added many extra charges taking advantage of our lack of English, completely disregarding the initial QEEQ booking!

Dishonest

First, they added many insurances without asking me and charged my card directly. After I insisted, they removed two items but left three. When I asked why the amount was different from the order, they said it was a deposit that would be refunded when the car was returned, which was not the case. Second, they tried to persuade me to upgrade the car I had booked. I reserved a Ford Fiesta, but when I arrived, they told me they only had a two-door car, smaller than a Mini Cooper, and suggested adding $10 a day for a bigger car. I refused, and in the end, they did give me a bigger car, a Nissan Sentra, saying it was a free upgrade. This is nonsense; the whole parking lot didn't even have two-door cars!