There are usually not many people when I visit, and the queue takes about ten minutes to complete the procedures. The pickup location is outside the airport; you need to call customer service to request a shuttle bus and wait at the designated location. Waiting for the shuttle bus takes more than half an hour. A neighboring rental company mentioned that they dispatch buses roughly once per hour. Apart from the long shuttle wait time, everything else was good. During the rental period, our car experienced some minor issues, so we switched cars twice. The customer service team was quick and efficient in addressing the issue. Just a reminder: make sure to refuel the car before returning it, as the fuel surcharge is 4 AUD/L, which is quite expensive!

全く問題ありませんでした

問題ありません

The service was well-coordinated throughout the entire process, providing a great customer experience.

I booked Toyota Corolla and expect to get similar car, but they gave me Hyundai Accent

Ordered a small SUV, order was confirmed. Then few hours before my trip I was told that car is unavailable and only car available was a large SUV which was $30 dearer. I had no choice but to take this car as I needed a car and only a short period of time until my trip start. The large SUV was well over my budget, but I urgently required a car.