Fuss-free experience with almost no hiccups!

Excellent service and quick turnaround

The company provided excellent service, and the car was in great condition, making it a breeze to drive. When renting, we initially chose Sydney T2 Terminal as the drop-off location. On the return day, we arrived at T2, and the staff proactively asked if we were on a domestic or international flight. Upon learning it was an international flight, they immediately informed us that we could return the car directly at T1 Terminal (for international flights) and gave us the exact drop-off address. This was incredibly convenient, and we're very grateful.

the receptionist told me that should buy insurance with them which is around $50 per day, and told me it may spend 1 year to claim online with ERC, she scared me a lot. Also, she charged me $908 on my card but did not explain what are they including...it just said preauthorization, I am waiting for the refund of preauthorized now. The car was not very clean, and there was an Ineffable smell.

Easy and smooth, but no Australian Service Phone now.

They have a surcharge on every card type. Bascically they are then charging rouhly 2% extra on what its stated.

When I was at the counter they suggest me an upgrade and i accepted. When I took the car, Toyota Kluger. I asket to the people in charge that the GPS was not working. They said to me to go out because insede the parking it was not working. I went outside and be onthe road but it did not work and I had some trouble to find the way to get home. Police stop me and ask me to go back to airport because I did not know where I was going. I went back to airport and AVIS people find out that the car was without GPS card and that's why it did not work. So that I had to wait for another car coming in 15 minutes. In total I have lost one and half hour before I could be ready to leave the airport with a working car .

Nothing to comment, it was not their fault for what happen.