There was no clear indication that the return time had to match the pickup time to the hour, and exceeding it by one hour costs the full day's fee, 200 pounds! Quite unreasonable.
Extremely dissatisfied.
This rental was a disaster because my lack of understanding of local UK regulations led to the vehicle being towed by local authorities.
However, Rentacar company's response was slow. It took them 10 days to retrieve the vehicle from the authorities, causing significant inconvenience and incurring almost 1000 pounds in costs during my stay in the UK.
When asked why it took Hertz 10 days to get the vehicle back, they never gave a direct answer, instead offering unconvincing excuses.
In summary, very disappointed. Your company did not look after the customer's interest. Poor service.
“Awesome service, Awesome car!
Will use you always!!!”
About Hertz:10.0/10
Perfect customer service! Spot on!!!
About QEEQ:10.0/10
Easy peasy to book!!
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