Wrongful fuel charge

The waiting time is too long.

I reserved a Ford Focus but received a Hyundai Verna hatchback. These are clearly two different classes of cars and they refused to change it, yet the price remained the same. The service was very poor.

Picking up the car was very convenient, the vehicle was in great condition, and the service was excellent.

1. After landing, we waited at the airport for a long time for the car to arrive. It was very windy and cold outside, and there were many cars from other rental companies. 2. We had to wait in a long line in the hall, but once it was our turn, the staff was very helpful and suggested additional services like roadside assistance for $132. We didn’t want to argue for too long, so we agreed. 3. The car model we got was a small MPV, not the large MPV that we had reserved. We couldn't find a large MPV in the parking lot and even the onsite staff couldn’t locate one, so we had to settle for the small MPV. 4. Returning the car went smoothly.

Courteous, friendly counter service. Brand new car.

Easy to use