Good experience at a great price

We didn’t get the car we ordered. They made us do the “bring the car back empty, we will fuel it” which is a rip off.

The staff was friendly at check-out and helped me to get a more comfortable car for not much more money than I was originally paying, but they did not explain that the surcharge for having Fox Rent A Car fill the gas tank was 30% tax. The fuel was astronomically more expensive than if I had filled up the tank myself! And, when I dropped off the car, the lady who checked me out was not able to explain the details of my additional charges on my bill so she sent me over to another man at the check-out counter. He looked and acted very perturbed by everything I asked about, when trying to get clarification of the charges on my bill. I also had to fill out an incident report for a cracked windshield from a rock that flew up from another car. I wasn’t very happy to get a bill for almost $500 for a cracked windshield that I could not have prevented from happening.

The booking online was relatively easy, and I had no problems with the reservation when I arrived at Fox Rent A Car. However, I was charged a foreign transaction fee for booking through this site, so I don’t know if I’ll use EasyRentCars again due to the unexpected foreign transaction fee.

Worst experience ever with car rental. To sum it up: They did not have a van as promised/reserved at the reserved pick up time. They made a promise to get me a van by the end of the day which they did not uphold. Vacation delayed because wedid not have the van on time. No one ever answers the phone when you call to get help. The van we finally got was very shabby. It had 70K miles and looked like it.Dings and scratches everywhere. The tires were very scuffed on the sidewalls and were getting low on tread. While we were driving it we kept getting the "Change Oil" warning. It was not thoroughly cleaned; cup holders in rear were filthy. The drivers side windshield had residue left from a huge sticker in the lower corner. I had to buy goo gone and take it off myself because it was distracting my line of vision.

Ok

I was given an older car due to fact that I rented through a third party vendor and the cost was much less than what they rent for.

Like: Service
Dislike: Chaos and long line up to get the car. Nobody answered the phone when trying to arrange the shuttle.