Smooth and easy

Booked a Camry but got a Holden R5 instead, which was too wide. Already not used to right-hand drive; requested full cover insurance at pickup and confirmed paid nothing, but the contract showed a $2500 excess. If there was an accident, it would cost nearly $20,000. Such a scam.

The reception staff at Hobart Airport were very welcoming and experienced. It might be because we had rented from BUDGET before, and they had a record of it.

The time spent on picking up the car was longer than expected. We waited for almost an hour to get our car.

Didn't quite understand how the third party insurance from AXA work. Was surprised when I was told that I had to pay the excess of up to $6000 upfront if any accident occurred during my trip. I thought the claim process should be between AXA and Budget and should not involve the user

Nil

Nil

Carseat price was more than quoted through website as excluded tax. Carseat installation was very very poor and wrong size for child. Would never hire carseat again