Great car hire experience outstanding service from start to finish.

I informed the staff that I had my own excess insurance but still got charged a daily rate. Not happy with this.

Excellent service

I would suggest that a separate counter be open for people that have already booked cars online and received the paperwork. (fast track) save the customer time and frustration after long flights. Quing for 40 - 50 mins then a further 20 mins at desk

Car had 34,000 miles and was worn, tired and had only mediocre AC in the Florida environment. Transmission did not work well either.

No issues here.

1and a half hours wait to get vehicle!

This was our last visit to Florida as our children are older and requested a specific car, but didn’t get it. On collection there was a large queue and the staff working do take their time and disappear off a lot (not sure why) mid sorting out your rental. The man who sorted our paperwork was polite and professional. We found out car no problem. The car on the inside could have been cleaner. There was a lot of sand in the car and we also found fries and mentos under the seats! The car was adequate for a family of four and ran smoothly for the duration of our trip.

Easy to navigate page and good email communication.