budget great, easycars not

The company felt pretty legit. No hard sell on extra insurance, they didn’t insist on any license translations beyond the original, and they just double-checked I could drive a manual. My Focus got swapped for another car in the same class, but since it only had about 800 km on it, I really couldn’t complain. We did a 14-day road trip around Madrid, Seville, and Valencia with a small manual car for two people, and it was perfect—especially with cheap fuel.

The staff was professional.

There weren't many people in line, but it was strange that they required two credit cards as a guarantee at pickup.

I had an accident with the car about an hour after collecting it. I took it back to Budget and was given another car. I paid the 1384 euro damage. I now need a damage report and proof of payment from Budget so I can claim from the insurance I took through Easyrentcars. I send numerous emails to Budget. Not a single reply. Used all the email addresses on their documentation. The person at the Budget counter at the airport told my that they cannot supply me with these documents. Although my experience collecting/drop off and the vehicle was very good, my frustration with the company spoils the good experience I had