I booked a Ford Falcon, but when I arrived at the store, they gave me a Renault SUV instead, which is not the same type at all. Although the SUV is indeed more suitable for Tasmania, we really wanted to experience the thrill of a muscle car. In the end, we had no choice as they said there were no other cars left. Despite choosing a more expensive option initially, they did not refund the difference. We spent more money but didn't get to drive the car we liked. By the way, most of the roads in Tasmania are very good and a sedan would have been absolutely fine. Don't worry too much about needing an SUV.

Queue time was quite long, but acceptable.

I booked a Holden Swagon and got an almost brand new Dodge. The staff was very quick and the service was quite good.

I picked up the car in downtown Melbourne. The young man kept trying to upsell me to a hybrid Camry for nearly double the price. I told him I already drive a hybrid in my home country and that the Cruze would be fine. Despite that, he insisted on giving me the keys to experience it. Do I really seem that naive? The Cruze's condition was good, everything you need is there, and with just 40,000 km on the odometer, it still felt relatively new.

The time spent on picking up the car was longer than expected. We waited for almost an hour to get our car.

Didn't quite understand how the third party insurance from AXA work. Was surprised when I was told that I had to pay the excess of up to $6000 upfront if any accident occurred during my trip. I thought the claim process should be between AXA and Budget and should not involve the user