The waiting time in line was not long, but they only gave us the key when handing over the car, without any introduction or explanation about the vehicle. We had to figure it out ourselves later.

The Budget system at the site crashed and they said they would manually record the reservation info from the Rent a Car website since I had already prepaid. On the return day, Budget charged me again, claiming they couldn't find the reservation in their system and instructed me to sort it out with Rent a Car. Now both companies have charged me, and there's no response or refund for the extra money I paid. If this issue isn't resolved, I don't think I'll book through this platform again.

One trainee was okay, but the other lady looked like I owed her money.

Very satisfied

The hireing out of the vechile was great with great counter service from the lovely lady that remembers my name everytime im there, due to working within the disability and child services sector the company is forever hireing cars for regional servicing of clients and the company will always use budget and thanks to there friendly staff and flexability with hiring and returning dates and times, staff at rockhampton aur port really do go the extra mile

Great